Return, Exchange & Refund Policy

At The Spiral 08, every creation is crafted and packed with love — and we hope it brings you joy the moment it arrives.

However, if a hiccup occurs, here’s how we lovingly handle it:

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• 🌸 Cancellations, Returns & Refunds:
We do not accept cancellations, returns, or refunds once an order is placed. Every piece is specially curated for you.

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• ✨ In Case of Damage:
If your item arrives damaged during transit, you are eligible for a refund (excluding shipping charges) or an exchange.

To honor this, please record an unboxing video from the start, showing the damage clearly.

 

• 🎥 Unboxing Requirement:
A complete unboxing video is necessary to verify and process any damage-related refund or exchange requests.

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• 🌿 Our Commitment:
We reserve the right to respectfully decline refunds if the product condition does not match the concern raised. We promise fairness, transparency, and clarity at every step.

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• 📩 Need Help?
If you have any questions or need more clarity, reach out to us — we are always here to assist and guide you.

 

• 🕊️ Refund Timeline:
For eligible cases, refunds will be processed within 7–10 working days.

 

• 🛒 Before You Place an Order:
Please review all product photos, descriptions, and dimensions carefully. If you need more details, feel free to DM us anytime — we love hearing from you!

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• 🚚 Shipping Errors:
Unfortunately, refunds cannot be offered for orders with incorrect or incomplete addresses, multiple failed delivery attempts, or where the package is refused upon delivery.

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Thank you for supporting handmade art and honoring the care we put into every order. Your understanding means the world to us. 🌸✨